Job Opportunities

IVTP Case Manager

Position Title: Case Manager / Job Developer IVTP

Job Classification: Non-Exempt (IAW Fair Labor Standards Act)

Type of Position: Full-time

Location: Philadelphia, PA  

Reports to: Employment and Training Coordinator

Requirements: 2 years of Case Management / Job Development experience necessary

Education: Bachelor’s degree preferred or equivalent work experience

Travel: Approximately 0-15%  

Position Overview: Responsible for assessing, determining, providing and referring supportive services for our military veteran clients as well as helping them secure employment. This position has maximal ability to impact not just the lives of our veterans, but the lives of the individual team members that work with them.



  • Interviews participants and determines program eligibility
  • Reviews participant referrals and assists in the application completion
  • Interviews eligible candidates for program enrollment
  • Develops mentoring type relationships with clients
  • Develops client action plans and goals
  • Determines appropriate supportive services
  • Assists in creating and living within a budget and or savings plan
  • Evaluates and modifies action plans and goals as needed
  • Maintains regular face-to-face meetings
  • Engages with employers to assist in hiring programs
  • Assists with client’s interview skills, resumes, computer job search and training
  • Assists with housing plan as required
  • Assists with determining interventions for medical or medical health care
  • Provides case management and client follow up in accordance with DOL standards        
  • Actively participates in team meetings
  • Encourages positive behavioral change and accountability
  • Refers participants to appropriate resources and or organizations
  • Compiles records and prepares reports for Employment and Training Coordinator
  • Tracks, reviews and records progress of participants
  • Informs and coordinates assistance with Veterans Administration
  • Maintains and ensures client confidentiality
  • Maintains a working knowledge of program policies and procedures
  • Complies with all policies of program
  • Supports organizational events to include: job fairs and fundraisers
  • Performs any other related duties as required or assigned by Employment and Training Coordinator


  • Assist clients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
  • Identify yourself in a pleasant and positive manner.

Other Skills:

  • Computer Skills: Proficient in Microsoft Windows 7 and higher as well as Microsoft Office suit of applications.
  • Other required skills: The ability to communicate with all levels of the organization. This position also requires a solid, self-directed individual who can excel both independently and as a team player in a fast-paced, entrepreneurial environment.   Candidates must be able to complete tasks according to accepted levels of quality. Experience in a growing entrepreneurial company is preferred. Excellent work ethic, enthusiasm and positive energy.
  • Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Incumbent will be exposed to virus, disease and infection from patients and specimens in working environment.

  • Physical Demands: While performing the job duties of this job, the employee is occasionally required to walk; sit; stand ; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work Environment : The noise level in the work environment is usually minimal.

We are proud to offer equal employment opportunity (EEO) to all regardless of race, gender, ethnicity, disability or Veteran status, and to offer a preference to Veteran applicants whenever possible.

We maintain a drug-free workplace.

Please send a 1-2 page resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thrift Store/Furniture Bank Truck Driver/Navigator

Reports to:  Manager or Supervisor         Part Time Position-up to 59 hrs. Bi-Weekly   $8.00 per hr.

Responsibilities & Duties:

Responsible for the daily operation of The VMC Thrift Store, as part of the Veteran's Multi- Service Center (VMC).  The Thrift Store Truck Driver's and Navigator responsibilities include but are not limited to picking up donations, delivering merchandise to homes or businesses in Philadelphia and surrounding counties in a timely efficient manner. The Thrift Store Truck Driver performs his/her duties in a courteous, respectful and professional manner.  The Thrift Store Truck Driver/Navigator ensures donated merchandise is sorted and
displayed properly.  The Thrift Store Truck Driver ensures proper planning in order that pick-ups and deliveries are accomplished in a cost efficient manner. The Thrift Store will help with moving Veterans moving into housing.  The Thrift Store Truck Driver/Navigator ensures the accuracy of documentation pertaining to merchandise deliveries and/or pick-ups. The Thrift Store Truck Driver maintains all required records.  This position involves occasional weekend (Saturday) and/or evening requirements.

Other Duties:

Adheres to a strict arrival and departure schedule as directed by Manager or Supervisor.

Ensures all customer, client, volunteer and employee personal information is kept secure and confidential.

Supervise, assists in training, and direct fellow employees and volunteers.

Organize sort merchandise, clean, Spray and tag furniture.

Assists with the organization of merchandise displays.

Maintain a truck log of each delivery or pick-up and record the merchandise donated.

Help Veteran with moves, some may require packing and clean outs however you will know if Veteran Client is in need of this help.

Maintain delivery vehicles by monitoring fluid levels, tire pressure, scheduling maintenance and inspections.  Report any issues
with the vehicle(s) to the Manager or Supervisor.

Navigator follows map quest to give direction to driver and answer and makes all phone calls.

Make sure to do daily morning and afternoon check list.

Maintain a daily cleaning and fluid log to ensure the entire facility and truck is kept clean and orderly.

Notifies Manager or Supervisor of any needed supplies.

Ensure store equipment is in a safe operable condition and notify the Manager of any deficiencies.

Immediately report all complaints to the Manager or Supervisor.

Must be a team player.

File Incident Report(s) for any required occurrence(s).  Immediately report all incidents to the Manager or Supervisor.

Assist in the planning, scheduling of staff meetings, promotions and events.

Participate in the development of activities to support the promotion of VMC and its' Thrift Store.

Report all work schedule changes to the Manager in writing in a timely manner.

Accurate daily documentation of employee's hours worked.

Ensures employees' refrigerator, microwave and "kitchen" area etc. is cleaned.

Any and all duties as required by policy, position or as directed by the Manager.

Be able to lift 50lbs alone and 50 – 100 lbs or more with a partner.

Educational / Experience Requirements:

High School Diploma

Valid Driver's License

Knowledge of Veterans Benefits

Submit a one (1) page resume to This email address is being protected from spambots. You need JavaScript enabled to view it. with proof of Veteran status if applicable,.  Include date of availability. Visit for further information.


Anonymous - Philadelphia, PA

"I am the wife of a Viet Nam Veteran. My husband started going to PVMSEC 10 years ago for help. No mere words could ever express how much his life and in turn our family life has changed for the better in those years. I am and always will be grateful for the wonderful care he has received at the Philadelphia Veterans Multi-Service Center & Education Center."

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