Job Opportunities

Case Manager

The Veterans Multi-Service Center (VMC) exist solely to "serve those who have served" this great nation, our Veterans. We are a nonprofit organization that offers comprehensive services to aid our Veterans are homeless, needing skills to obtain a new career, etc.. As the Case Manager you will be deeply involved with aiding our Veterans to get back on their feet.


Position Title: Case Manager

Type of Position: Full-time

Location: Coatesville, PA  

Reports to: Senior Case Manager

Requirements: Driver’s License

Education: Bachelor’s degree preferred. Equivalent education and experience considered.

Travel: 15-30% 


Position OverviewThe Case Managers provide Case Management for approximately 15-30 Veteran households at a time, supporting development and achievement of individual housing stability plans. 70% of the Case Manager’s work effort should be to case management and approximately 30% with outreach.


Key Responsibilities:

  • Consulting with potential clients to assess needs and determine program eligibility, ensuring that clients obtain needed supportive services
  • Working with clients to create individualized housing stability plans with client-specific goals.
  • Providing ongoing support and expertise through assessment, planning, implementation, and overall evaluation of the Veteran’s needs as drawn from his/her goal/action plans.
  • Obtaining information contributing to the client’s situation and evaluating these, along with the client’s capabilities/skills.
  • Collaborating weekly with the Housing Coordinator, Social Worker and Income Stabilization Specialist on action/service plans, coordinating approaches for successful outcomes.
  • Following up to determine quantity and quality of service provided to the Veterans and the status of his/her care
  • Conduct outreach to identify and provide services for target populations
  • Develop effective plans for clients, in coordination with the Social Worker
  • Provide Case Management with a focus on “housing first”
  • Support and execute fundraising events


  • Assist clients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
  • Identify yourself in a pleasant and positive manner.

Other Skills:

  • Computer Skills: Including but not limited to MS.

Other required skills: The ability to communicate with all levels of the organization. This position also requires a solid, self-directed individual who can excel both independently and as a team player in a fast-paced, entrepreneurial environment.   Candidates must be able to complete tasks according to accepted levels of quality. Experience in a growing entrepreneurial company is preferred. Excellent work ethic, enthusiasm and positive energy.

  • Competencies:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Management —the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
  • Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Physical Demands: While performing the job duties of this job, the employee is occasionally required to walk; sit; stand ; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work Environment : The noise level in the work environment is usually minimal.

We are proud to offer equal employment opportunity (EEO) to all regardless of race, gender, ethnicity, disability or Veteran status, and to offer a preference to Veteran applicants whenever possible.

We maintain a drug-free workplace.


Anonymous - Philadelphia, PA

"I am the wife of a Viet Nam Veteran. My husband started going to PVMSEC 10 years ago for help. No mere words could ever express how much his life and in turn our family life has changed for the better in those years. I am and always will be grateful for the wonderful care he has received at the Philadelphia Veterans Multi-Service Center & Education Center."

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